1. Information We Collect

We collect several types of information to provide and improve our services.

Personal Information

When you fill out forms, request service, contact us, or use our services, we may collect personal information such as:

• Name

• Phone number

• Email address

• Service address

• Any other information needed to schedule or complete service

Non-Personal Information

We may collect non-personal information such as:

• Browser type

• Device information

• Pages visited

• Referring websites

• Anonymous usage data

This information may be collected through cookies, analytics platforms, or similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our plumbing, heating, and air services

• To respond to inquiries and schedule appointments

• To send service-related messages and updates

• To send marketing or promotional communications only if you have opted in

• To analyze website usage and improve user experience

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary with:

• Trusted service providers assisting with website hosting, marketing, analytics, or operations

• Legal authorities when required by law, court order, or government request

All third parties are required to protect your information and use it only for authorized purposes.

4. SMS Messaging & Mobile Communications

By providing your phone number to EP Plumbing, Heating & Air, you may choose to opt in to receive SMS text messages related to our services.

These messages may include:

• Appointment reminders

• Dispatch notifications

• Service updates

• Billing notifications

• Job completion surveys

Message Disclosures

• Message frequency may vary depending on your service activity.

• Message and data rates may apply depending on your mobile carrier plan.

• You may opt out of SMS communications at any time by replying STOP to any text message.

• You may reply HELP for assistance.

Verbal Opt-In

EP Plumbing, Heating & Air may collect SMS opt-in verbally from customers either in person or during phone calls.

Customers may be asked if they would like to receive SMS notifications regarding:

• Appointments

• Dispatch notifications

• Billing updates

• Service surveys

Customers are informed that:

• Message and data rates may apply

• Message frequency may vary

• They can reply STOP to unsubscribe

• They can reply HELP for assistance

Website / Online Opt-In

When you submit a form on our website and agree to receive text communications, you consent to receive SMS messages from EP Plumbing, Heating & Air at the phone number provided.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP.

Mobile Data Privacy

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and user experience.

You may disable cookies through your browser settings, but doing so may limit certain website features.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or data storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights related to your personal information, including:

• Accessing or requesting a copy of your data

• Correcting inaccurate information

• Requesting deletion of your personal data

• Objecting to or limiting certain data processing

• Withdrawing consent where applicable

To exercise these rights, please contact us using the information below.

8. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we learn that we have collected information from a child, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

EP Plumbing, Heating & Air

1632 Big Thompson Avenue Suite A, Estes Park, CO 80517
office@estesparkplumbers.com
970-586-3698